Return & Refund Policy

• Applicable Country: India

• Policy URL: https://www.nurseryservice.in

• Returns Accepted For: Defective, damaged-on-arrival, or incorrect products (Live plants are perishable; change-of-mind returns are not accepted)

• Exchanges: Accepted

• Product Condition: Only new products are accepted for return. Items must be unopened in original packaging or have never been used.

• Return Window: You have 7 days from the date of delivery to initiate a return or exchange.

Return Methods & Fees

• How to Return: At a drop-off location, in-store, or by mail.

• Return Label: Included in the package, free of cost.

• Restocking Fees: No cost.

Refunds

• Refund Processing Time: 7 days after inspection of the returned item.

Live Plant Transit & Damage Policy:

• Immediate Inspection: Because plants are living, perishable items, please inspect your plant immediately upon delivery.

• Reporting Damage (Within 48 Hours): If your plant arrives heavily damaged, broken, or dead, you must notify us within 48 hours of delivery with clear photographic evidence (including the box and the plant) at support@nurseryservice.in.

• Transit Stress vs. Damage: Please note that minor leaf drop or soil displacement can happen during transit due to darkness and box movement. This is normal transit shock and plants typically recover within a few days of watering and sunlight. This is not considered damage.

• Replacements over Refunds: For verified damaged plants, we prefer to send a healthy replacement rather than a refund, subject to stock availability.